Shipping Policy

We’re excited to ship your order as soon and safely as possible. REBN offers worldwide shipping by partnering with the local post in your country to complete deliveries.

Delivery Fee & Time

Location

Estimated Delivery 

Cost

Asia
(Hong Kong, Japan, Malaysia)

5 - 15 business days

$5.99

Australia

12 - 20 business days

$9.99 - $19.99
Shipping including tax & tariffs

Canada

10 - 20 business days

$12.99 - $21.99
Shipping including tax & tariffs

E.U

12 - 18 business days

$7.99 - $9.99

Korea

5 - 10 business days

$7.99 - $9.99
Shipping including tax & tariffs

New Zealand

10 - 20 business days

$7.99 - $9.99

Singapore

3 - 7 business days

$12.99

Switzerland

15 - 20 business days

$12.99 - $26.99

UK

7 - 12 business days

$9.99 - $12.99
Shipping including tax & tariffs

USA

7 - 15 business days

$5.99 - $22.99
Shipping including tax & tariffs

 

Important note: Delivery time and cost may vary depending on the package weight, order amount, or other economic factors. All shipping windows are based on business days (Monday–Friday), excluding public holidays.

Taxes & Tariffs:

 Customs and duties are included in the shipping fee for USA, US, UK, Canada, Australia, and Korea (You will not have to pay extra at your local authorities). Please note, all other international packages may be subjected to customs duties and taxes regulated by local customs authorities. Please check your local customs website for more information.

If your country isn’t listed above, please don’t hesitate to Contact Us (gắn link phần contact trong website)

Track your order

Once you receive your shipping confirmation email, you can track your order by clicking the tracking link in the email, or visit your REBN website account. 

Please note: The tracking link will be updated within 1-3 business days after you placed the order.

Track from your REBN account

Step 1: Log in with the email you used to place your order

Step 2: In the "Orders" section, click on “On its way.”

Step 3: Follow the instruction and track your order status.

Missing Order
If you're missing items or a shipment, contact us within 30 days of ship date.

We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees, and third parties do not have the authority to amend this Policy or our Terms and Conditions. 



Frequently Asked Questions (FAQs)

What's my order status?

You can check your order confirmation email or check the status order in your account > My orders

 

I forgot to add an item to my order. Can I make a change before it ships?

Yes you can reply to the order confirmation email or email hello@rebnofficial.com with your order number and request for further support

Can I change the color/size of what I just ordered?

Once your order has been successfully submitted, it usually takes us 24 hours (or less) to pack your order and send it to our carrier for delivery.

In order to best assist with your request, we recommend replying to the order confirmation email or email to hello@rebnofficial.com with your order number.

Can I exchange after receiving my order?

Exchanges can be made online within 14 days receiving the order. Please check our Exchange & Refund policy or email hello@rebnofficial.com for further support

Can I cancel my order

Exchanges can be made online within14 daysreceiving the order. Please check our Exchange & Refund policyor email hello@rebnofficial.com for further support