Shipping Policy
We’re excited to ship your order as soon and safely as possible. REBN offers worldwide shipping by partnering with the local post in your country to complete deliveries.
Delivery Fee & Time
|
Location |
Estimated Delivery |
Cost |
|
Asia |
5 - 15 business days |
$5.99 |
|
Australia |
12 - 20 business days |
$9.99 - $19.99 |
|
Canada |
10 - 20 business days |
$12.99 - $21.99 |
|
E.U |
12 - 18 business days |
$7.99 - $9.99 |
|
Korea |
5 - 10 business days |
$7.99 - $9.99 |
|
New Zealand |
10 - 20 business days |
$7.99 - $9.99 |
|
Singapore |
3 - 7 business days |
$12.99 |
|
Switzerland |
15 - 20 business days |
$12.99 - $26.99 |
|
UK |
7 - 12 business days |
$9.99 - $12.99 |
|
USA |
7 - 15 business days |
$5.99 - $22.99 |
Important note: Delivery time and cost may vary depending on the package weight, order amount, or other economic factors. All shipping windows are based on business days (Monday–Friday), excluding public holidays.
Taxes & Tariffs:
Customs and duties are included in the shipping fee for USA, US, UK, Canada, Australia, and Korea (You will not have to pay extra at your local authorities). Please note, all other international packages may be subjected to customs duties and taxes regulated by local customs authorities. Please check your local customs website for more information.
If your country isn’t listed above, please don’t hesitate to Contact Us
Track your order
Once you receive your shipping confirmation email, you can track your order by clicking the tracking link in the email, or visit your REBN website account.
Please note: The tracking link will be updated within 1-3 business days after you placed the order.
Track from your REBN account
Step 1: Log in with the email you used to place your order
Step 2: In the "Orders" section, click on “On its way.”
Step 3: Follow the instruction and track your order status.
Missing Order
If you're missing items or a shipment, contact us within 30 days of ship date.
We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees, and third parties do not have the authority to amend this Policy or our Terms and Conditions.
Frequently Asked Questions (FAQs)
How do I track my order?
You’ll receive a shipping confirmation email with a tracking link once your order has been dispatched.
Alternatively, click the profile icon at the top right corner, log in with the email used for your order, go to “On Its Way”, and you’ll find your tracking details there.
Can I change my shipping address, product size or color after ordering?
If your order hasn't not shipped, please change the address on your order, or contact us as soon as possible. We will send a confirmation email if the change could be made.
Please note, if the order was shipped, the address can no longer be changed.
Will I need to pay customs duties or import taxes?
For customers in the USA, UK, EU, Canada, Australia, and Korea, all customs duties and taxes are already included in the shipping fee. For other regions not listed above, please follow customs regulations from your destinated country.
Can I cancel my order before it ships?
You may request order cancellation before we fulfill/prepare the order by selecting Cancel Order on your "Orders" page, or contact us with your order number. We can refund your order, excluding 2-5% payment and order processing fee, depending on the preparation stage of the order.
After this period, the order can no longer be canncelled.
What if there’s a problem with my order?
Exchanges can be made online within 14 days receiving the order. Please check our Exchange & Refund policy or email hello@rebnofficial.com for further support.
Are there any possible shipping delays?
Delays may occur during holidays, adverse weather conditions, or unexpected carrier issues. We’ll do our best to keep you updated.
I received a faulty or wrong item, what should I do?
Exchanges can be made online within 14 days receiving the order. Please check our Exchange & Refund policy or email hello@rebnofficial.com for further support.
Why can’t I book a return?
Returns are only accepted for items with verified manufacturing defects. If your item is not eligible for return under our policy, the return option will not be available. Please refer to our Return Policy or contact us at hello@rebnofficial.com for assistance.
Can I return or exchange final sale or clearance items?
Items marked as Final Sale or Clearance are not eligible for return or exchange, under all circumstances. We recommend double-checking your order details carefully before placing your order.
How can I track my return?
You’ll receive a return confirmation email with a tracking link once your return has been dispatched.
Alternatively, you can log into your account via the profile icon and track your return under the “On Its Way” section.
How long does it take to process a return or exchange?
Returns or exchanges are processed within 14 days from the date we receive your request.